Refund policy

REFUND POLICY
Last Updated: April 30, 2025

1. OVERVIEW

At Crypto Moda Ltd., we take pride in the quality of our products. Our refund policy is designed to address cases of damaged or incorrect items while maintaining the integrity of our limited-edition products.

2. T-SHIRT REFUND POLICY

2.1 Eligible Reasons for Refunds/Replacements
- Damaged items received
- Incorrect items received
- Manufacturing defects
- Quality issues

2.2 Refund Window
- Claims must be made within 14 days of receipt
- Photo evidence of damage required
- The original order number must be provided

2.3 Non-Refundable Circumstances
- Change of mind
- Incorrect size selection
- Normal wear and tear
- Items without original tags
- Items that have been worn or washed

3. NFT POLICY

3.1 General Policy
- NFT transactions are final and irreversible due to the blockchain nature
- System-related transfer or verification issues will be resolved
- Each NFT case will be handled individually

4. REFUND PROCESS

4.1 For Damaged/Incorrect Items
- Contact us at info@cryptomoda.ca
- Include order number and clear photos of the issue
- Our team will review within 2 business days
- If approved, we will either:
  * Ship a replacement item (we cover shipping)
  * Process a refund to the original payment method

4.2 For Cryptocurrency Purchases
- Refunds will be processed in the original cryptocurrency
- Value based on original purchase price in fiat currency
- Processing time varies based on network conditions

5. SHIPPING FOR DAMAGED ITEMS

- We cover return shipping costs for damaged/defective items
- Replacement items are shipped at our expense
- Available for USA and Canada only

6. CONTACT INFORMATION

For refund inquiries:
Email: info@cryptomoda.ca
Phone: +1 (780) 680-8755
Address: 240 Dickinsfield Court Northwest
Edmonton, AB T5E 5V8, Canada